Legal notice

General terms and conditions of use of the website

Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the 'Services') offered by this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.

'Body' designates the public authority, ministry, administration or other public body which, either alone or jointly with others, are responsible for this website.

User obligations

The website is accessed via the Internet. The user declares that they are aware of the risks involved and that they accept those risks. They must guard against the effects of computer hacking by implementing suitable and secure computer settings.

The State of the Grand Duchy of Luxembourg may not be held liable for any loss or damage the user may suffer, directly or indirectly, in connection with browsing this website or using the services it offers, or from accessing any of the websites to which it links.

There is no charge for using the website.

Cookie management

This website uses client-side cookies, which are small text files used to analyse information related to the user's browsing activities (frequency and duration of visits, pages visited, etc.).

They are stored by the website in a directory on the user's computer. Cookies generally contain the name of the server that created them, an identifier in the form of a unique number, and an expiry date. The unique identifier enables the website to recognise the user's computer whenever they visit. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.

The user can decide whether or not to allow the website to store cookies on their computer. They can change their browser settings at any time to prevent cookies from being accepted and stored. At any time through their browser, they can also delete any cookies that have already been stored on their computer (see Cookies Charter)

If the user opts to refuse cookies from this website, some features may not work as expected or may be disabled. It is therefore recommended that the user update their browser settings to accept cookies from the website.

Alterations to the website

The State of the Grand Duchy of Luxembourg reserves the right to update, alter or suspend the website, without prior notice, for maintenance or updating operations, or for any other reason deemed necessary.

In particular, the State of the Grand Duchy of Luxembourg may, at any time, withdraw, add to, supplement or clarify all or any part of the information and services contained in, or offered on, the website. The State of the Grand Duchy of Luxembourg may not be held liable for any direct or indirect loss or damage whatsoever, in connection with any such alterations.

General limitations of liability

• The State of the Grand Duchy of Luxembourg shall make its best effort to ensure optimal availability of this website. However, it shall not be held liable should the website become temporarily or totally unavailable.
• The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the security of the IT system.
• The State of the Grand Duchy of Luxembourg shall make its best effort to ensure optimal availability of this website.
• The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the security of the IT system. However, it shall not be held liable should the IT system be attacked or the website become temporarily or totally unavailable.

The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the accuracy of the information provided by the website and published on social networks. However, it shall not be held liable for any omissions in connection with the updating of information or forms, errors in the use of the system, coding errors, inaccuracies, gaps in the information provided, or any other errors or inaccuracies. While the aim is to disseminate accurate, up-to-date information from a range of sources, the State of the Grand Duchy of Luxembourg is not immune to potential material errors. None of the information published on this website should be considered exhaustive or constituting a commitment on the part of the State of the Grand Duchy of Luxembourg. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be binding. Information appearing on this website is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrations.

Limit of the website's liability

This website cannot be held liable for any direct or indirect consequences arising from:

• incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party; 
• any security breach caused by the user or a third party, and more generally any security breach not directly attributable to this website; 
• any errors and/or fraudulent acts committed by the user or a third party; 
• any unavailability or malfunction of electronic communication systems or networks.

Links to related websites

For users' convenience, this website may contain links to other websites which they may find useful or of interest. The State of the Grand Duchy of Luxembourg, and more specifically the Body, do not systematically check the content of these websites. Consequently, they shall not be held liable for the content of those websites, either in terms of the legality of the content or the accuracy of the information found there.

Intellectual property

The website, all the elements contained therein (including the layout) and the information and Services are protected by the legislation on intellectual property and copyright.

Unless otherwise stated, the State of the Grand Duchy of Luxembourg does not grant any licence or authorisation with regard to the intellectual property rights it holds in respect of this website, the elements contained therein, or the Services it provides. Moreover, reproduction of the information or Services, either wholly or in part and in whatever form or by whatever means, is not permitted without the prior written consent of the Body.

Unless otherwise stated, users are authorised to view, download and print the available documents and information, subject to the following conditions:

• the documents may only be used for personal purposes, for information and in a strictly private context;
• the documents and information may not be modified in any way whatsoever;
• the documents and information may not be disseminated outside or beyond the website.

The rights implicitly or expressly granted above constitute an authorisation to use the website; under no circumstances do they constitute a transfer or assignment of ownership or other rights in relation to the website.

Amendments to the general terms and conditions of use

These general terms and conditions of use may be amended or supplemented at any time, without prior notice, in line with alterations made to the website, changes in the law, or for any other reason deemed necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use of the website, only the most up-to-date version of which accessible online shall be deemed to be in force. It is possible that the general terms and conditions of use may be amended between two visits to the website, and it is therefore the user's responsibility to read through the conditions each time before using the website.

Applicable law and courts of competent jurisdiction

All disputes concerning the use of this website and its Services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.

Protection of personal data

General

The personal data provided by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The State of the Grand Duchy of Luxembourg does not gather any personal data other than the IP addresses in web server logs for security purposes; user consent is not required before visiting the website.

The National Health Directorate (Direction de la santé) is the data controller.

Users can file complaints relating to the protection of their personal data through the various communication channels available, as well as with the data controller, in this case the National Health Directorate. Users can also file complaints with the National Health Directorate data protection officer at the following email address: info_donnees@ms.etat.lu. Users can also contact the National Commission for Data Protection (Commission nationale pour la protection des données), which  has its registered office at 15, Boulevard du Jazz, L-4370 Belvaux, in relation to any dispute arising in this area.

Website contact form

The information about you collected through the website contact form must be processed by the National Health Directorate in  order to manage your request.

By filling in the form, you accept that your personal data will be processed as part of your request. This information is stored by the administration for as long as necessary for the purposes of the processing.

As the retention period for personal data depends on the type of request, the National Health Directorate will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.

Le destinataire de vos données est la Direction de la santé dans le cadre du traitement de votre demande. Veuillez-vous adresser à la Direction de la santé pour connaître les destinataires des données figurant sur ce formulaire.

Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right of access to, rectification and, if applicable, erasure of any information relating to you. You also have the right to withdraw your consent at any time.

In addition, and except where processing your data is compulsory, you may object to the processing for legitimate reasons.

If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the National Health Directorate using the contact details provided on the form. You may also lodge a complaint with the National Commission for Data Protection, which has its head  office at 15, Boulevard du Jazz, L-4370 Belvaux.

Data processing in connection with managing the newsletter

The email address provided by the user when they sign up for the newsletter on this site will be disclosed to a data processor for the sole purpose of distributing the newsletter. The data processor – the company "Mailjet", based in Paris, France – is subject to the same legal obligations with regard to personal data protection. To prevent abuse of the system, the user must confirm their subscription by clicking on a link sent to the email address they provided.

The user may unsubscribe at any time using a link provided in each email, or by contacting the Body responsible for the site. In the event of problems using the newsletter, the user must also contact the Body responsible for the site.  The user's data will not be kept for longer than the period of their subscription.

The data controller is the Body responsible for this site.

Data processing in connection with audience measurement

Certain data relating to the user's hardware and software, which are not capable of revealing their identity, are collected when they visit the public website. The sole purpose of collecting such data is to gather statistics on website traffic (type of browser, resolution, approximate location, etc.) in order to provide users with the best possible user experience.

Under no circumstances is the user's full IP address stored. Only one part of the IP address is stored in order to obtain overall statistics, and under no circumstances is it possible to identify the user.

These data are stored and hosted in Europe in a solution provided by a data processor – specifically, Adobe Systems Inc. – which, as such, is subject to the same legal obligations regarding personal data protection, should such data be gathered in the future.

The data are stored for no longer than is necessary to observe how audiences evolve based on browsers, resolution settings, and other available statistical data.

The National Health Directorate (Direction de la santé) is the data controller.

Data processing in connection with online surveys

Users' data are gathered, with their permission, for the sole purpose of conducting surveys for the State's administrations. Technical audience measurement data are also collected at the same time.

The data are stored for the duration of the survey, plus a few weeks for the results to be statistically analysed.

These surveys are conducted directly on the website of a data processor – specifically, surveygizmo.eu, developed by Widgix Limited, based in the United States. The data are hosted in Europe. That data processor is subject to the same legal obligations regarding personal data protection, as the surveys are carried out for or by users from the European Union.

The procedures for carrying out these surveys are such that none of the data collected permits personal identification of the user. Even by combining technical identifier data (IP address or information about the user's browser or device) and/or data gathered from multiple surveys, the data processor operating the platform would still not be able to personally identify the user.

The National Health Directorate is the data controller and the recipient of the data.

Presence on social networks

Moderation policy

All users joining this website's community on social networks undertake to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, ethnic origin, disability, marital or employment status.

Abusive, racist, sexist or offensive comments have no place on social networks. Any such comments will be deleted and reported.